Ultra Mobile Customers – Important Notice

If you pay for a plan different from your current Ultra Mobile plan, your account may remain suspended or become suspended at the end of your billing cycle.

Choosing a lower plan than your active one may result in underpayment. It is your responsibility to select the correct plan.

Adjustments must be made via the Ultra Mobile app or by calling Customer Service (8 a.m. – 8 p.m. Central Time). We may assist as a courtesy at hours Ultra Mobile Customer Service operates.  But only Ultra Mobile can process changes.