Refund Policy

     All transactions are final, and sales are non-refundable. We do not offer refunds under normal circumstances. Only exception eligible for a refund is due to issues such as a non-existent account in carrier's system. A refund may be issued at our discretion. All discretionary refunds are subject to a $2 processing fee, which is non-refundable and covers transaction costs. There are no returns or refunds for wireless phone top-ups. Once a top-up is processed, it cannot be reversed or rolled back. Although the top ups are instant. They may reflect on customer's account within 4 hours.  If the provided phone number is valid within the system, it will be replenished. Should you select a rate plan different from your current one, the equivalent amount will be credited to your account. Depending on the carrier, either your next billing cycle plan will be updated to the chosen plan, or the amount will be applied as a wallet balance.