Ultra Mobile payment disclaimer

Important Notice for Ultra Mobile Customers

​

If you pay for a plan different from your current Ultra Mobile plan, your account may remain suspended or become suspended at the end of your billing cycle.

Choosing a lower plan than your active one may result in underpayment. It is your responsibility to select the correct plan.

​

Adjustments must be made via the Ultra Mobile app or by calling Customer Service (8 a.m. – 8 p.m. Central Time). We may assist as a courtesy at our discretion. But only during Ultra Mobile customer service operating hours. Only Ultra Mobile can process changes.

​

Customers currently active on the Ultra Mobile FLEX plan are not eligible to purchase credit through our website. There is no way to convert from a FLEX plan to a regular Ultra Mobile plan without contacting customer support and activating a brand new Ultra Mobile SIM card.

If you are actively on a FLEX plan and attempt to make a purchase, we will automatically refund you the full amount minus a $2 transaction fee.